1. Information We Collect
OptiAxis Governance Hub ("we," "our," or "us") collects information to provide predictive governance services to senior leaders and their organizations. We collect the following types of information:
1.1 Business Information
- Operational data from your business units
- Financial performance metrics
- Market and competitive intelligence data
- Resource allocation and utilization data
- Risk assessment and management information
1.2 Personal Information
- Contact information (name, email, phone number, business address)
- Professional information (job title, company, department)
- Account credentials and authentication data
- Communication preferences and history
1.3 Technical Information
- IP addresses and device identifiers
- Browser type and version
- Operating system information
- Usage patterns and platform interactions
- Log files and system performance data
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Service Delivery
- Provide predictive governance analytics and insights
- Generate early warning signals for cost overruns and resource bottlenecks
- Deliver personalized dashboards and reports
- Offer strategic recommendations and guidance
2.2 Platform Improvement
- Enhance our machine learning algorithms and prediction accuracy
- Develop new features and capabilities
- Optimize platform performance and user experience
- Conduct research and development activities
2.3 Communication and Support
- Respond to inquiries and provide customer support
- Send important service updates and notifications
- Provide executive briefings and strategic consultations
- Deliver relevant industry insights and best practices
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal or business information to third parties. We may share information in the following limited circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our clients, provided they agree to maintain confidentiality.
3.2 Legal Requirements
We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
4. Data Security
We implement comprehensive security measures to protect your information:
- SOC 2 Type II certified security controls
- Bank-level encryption for data in transit and at rest
- Multi-factor authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Incident response and breach notification procedures
5. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:
- Business data: Retained for the duration of your subscription plus 7 years for compliance purposes
- Personal information: Retained for the duration of your relationship with us plus 3 years
- Technical logs: Retained for 12 months for security and performance monitoring
- Communication records: Retained for 5 years for business continuity and support
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Portability: Request a copy of your data in a structured, machine-readable format
- Restriction: Request restriction of processing under certain circumstances
- Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at privacy@optiaxis.com or call +1 484-639-2750.
7. International Data Transfers
OptiAxis Governance Hub is a U.S.-based platform. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.
8. Third-Party Services
Our platform may integrate with third-party services to enhance functionality. These integrations are subject to the privacy policies of the respective third parties:
- Cloud infrastructure providers for secure data hosting
- Analytics services for platform performance monitoring
- Communication tools for customer support
- Payment processors for subscription management
9. Children's Privacy
Our services are designed for business use and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-platform notifications
- Direct communication for significant changes affecting your rights
12. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
