1. What Are Cookies
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
OptiAxis Governance Hub uses cookies and similar technologies to enhance your experience on our platform, provide personalized content, analyze usage patterns, and improve our services.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They include:
- Authentication cookies: Keep you logged in to your account
- Security cookies: Protect against cross-site request forgery and other security threats
- Load balancing cookies: Ensure optimal performance and availability
- Session cookies: Maintain your session state and preferences
2.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our platform:
- Usage analytics: Track page views, user interactions, and feature usage
- Performance monitoring: Monitor platform performance and identify issues
- Error tracking: Capture and analyze errors to improve platform stability
- A/B testing: Test different versions of features to optimize user experience
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization:
- Preference cookies: Remember your dashboard settings and preferences
- Language cookies: Store your language and regional preferences
- Customization cookies: Remember your personalized dashboard configurations
- Feature cookies: Enable specific platform features and integrations
2.4 Targeting and Advertising Cookies
We may use these cookies to deliver relevant content and measure campaign effectiveness:
- Marketing cookies: Track the effectiveness of our marketing campaigns
- Retargeting cookies: Show relevant content to visitors who have previously used our platform
- Conversion tracking: Measure the success of our marketing efforts
3. Third-Party Cookies
We may allow selected third-party service providers to place cookies on our platform to help us with:
3.1 Analytics Services
- Google Analytics for website usage analysis
- Mixpanel for product analytics and user behavior tracking
- Hotjar for user experience analysis and heatmaps
3.2 Customer Support
- Intercom for customer support chat functionality
- Zendesk for support ticket management
3.3 Marketing and Communication
- HubSpot for marketing automation and lead management
- Salesforce for customer relationship management
These third parties have their own privacy policies and cookie policies, which we encourage you to review.
4. Cookie Duration
Cookies may be either "session" cookies or "persistent" cookies:
4.1 Session Cookies
These cookies are temporary and are deleted when you close your browser. They are used for essential functions like maintaining your login session.
4.2 Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. Duration varies by cookie type:
- Authentication cookies: 30 days
- Preference cookies: 1 year
- Analytics cookies: 2 years
- Marketing cookies: 90 days to 2 years
5. Managing Your Cookie Preferences
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View which cookies are stored on your device
- Delete existing cookies
- Block cookies from specific websites
- Block all cookies (though this may affect website functionality)
- Set your browser to notify you when cookies are being set
5.2 Platform Cookie Settings
Within the OptiAxis Governance Hub platform, you can manage certain cookie preferences through your account settings. This includes:
- Analytics and performance tracking preferences
- Marketing communication preferences
- Functional cookie settings for enhanced features
5.3 Opt-Out Links
For third-party cookies, you can opt out directly:
6. Impact of Disabling Cookies
While you can disable cookies, doing so may affect your experience with our platform:
6.1 Essential Cookies
Disabling essential cookies will prevent you from using core platform features, including:
- Logging into your account
- Accessing secure areas of the platform
- Maintaining your session while using the platform
- Using certain security features
6.2 Functional Cookies
Disabling functional cookies may result in:
- Loss of personalized dashboard settings
- Need to reconfigure preferences each visit
- Reduced functionality of certain features
- Less personalized user experience
6.3 Analytics Cookies
Disabling analytics cookies will:
- Prevent us from understanding how you use the platform
- Limit our ability to improve platform performance
- Reduce our ability to provide personalized recommendations
7. Mobile Applications
Our mobile applications may use similar technologies to cookies, including:
- Device identifiers: Unique identifiers for your mobile device
- Local storage: Data stored locally on your device
- Push notification tokens: Identifiers for sending push notifications
- Analytics SDKs: Software development kits for usage analytics
You can manage these through your device settings and app preferences.
8. Cross-Device Tracking
We may use cookies and other technologies to recognize you across different devices and browsers to provide a consistent experience. This helps us:
- Synchronize your preferences across devices
- Provide seamless access to your dashboard
- Deliver relevant content regardless of device
- Improve our understanding of user behavior patterns
9. Cookie Consent
When you first visit our website, we will ask for your consent to use non-essential cookies. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- Change your preferences at any time through your account settings
10. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-platform notifications
- Updating the "Last updated" date at the top of this policy
11. Contact Information
If you have questions about this Cookie Policy or our use of cookies, please contact us:
